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Last Updated: February 2025

At Brintt, we value your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return and refund policy to ensure a hassle-free experience.

1. Eligibility for Returns & Refunds

You may request a return or refund if:
✅ The item is unused, in its original packaging, and in the same condition as received.
✅ Your request is made within 14 days of delivery.
✅ You provide proof of purchase (order confirmation or receipt).

Non-Refundable Items:
❌ Gift cards, personalized items, and final sale products are non-refundable.

2. Return Process

1️⃣ Contact Us: Email support@brintt.com with your order number and reason for return.
2️⃣ Approval & Instructions: If eligible, we will provide return instructions.
3️⃣ Shipping the Item: You are responsible for return shipping costs (unless the item is defective or incorrect).
4️⃣ Inspection & Refund: Once received, we will inspect the item and process your refund within 5-7 business days.

3. Refund Processing

• Refunds will be issued to the original payment method used at checkout.

• If the refund is delayed, check with your bank or payment provider.

• Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

• We only replace items if they arrive damaged or defective.

• Contact us within 7 days of delivery to request an exchange.

5. Late or Missing Refunds

If you haven’t received your refund yet:
🔹 Check your bank statement.
🔹 Contact your credit card company (it may take time for processing).
🔹 Reach out to us at support@brintt.com if you need further assistance.

6. Cancellations

• Orders may be canceled within 24 hours of purchase for a full refund.

• Once shipped, cancellations are no longer possible, and you must follow the return process.

7. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.